Privacy Policy

Last updated: March 2026

1. Data Controller

Alter Ego Creatives
Email: hola@alteregocreatives.com
Phone: +34 673 120 789
Location: Marbella, Málaga, Spain

2. Data We Collect

We only collect data that you voluntarily provide through:

Contact form: name, email, requested service, and message.
Direct communications: data you send us via email or phone.

We do not collect sensitive data or data from minors under 16.

3. Purpose of Processing

Respond to your enquiry or quote request.
Manage the business relationship if you hire our services.
Analyse website usage anonymously (if you accept analytics cookies).

4. Legal Basis

Consent: by submitting the contact form, you consent to the processing of your data.
Legitimate interest: for improving our services and website security.
Contractual performance: when a service agreement exists.

5. Recipients

Your data may be shared with:

Formspree Inc. (form processor) — based in the US, adhering to the EU-US Data Privacy Framework.
Google LLC — Google Analytics (only with your consent) and Google Fonts.

We do not sell, rent, or share your data with third parties for commercial purposes.

6. Data Retention

Contact data: maximum 12 months from your last communication if no contract is formalised.
Contractual data: during the contractual relationship and applicable legal periods thereafter.

7. Your Rights

You have the right to: access, rectify, erase, restrict, port, and object to the processing of your personal data, as well as withdraw consent at any time.

To exercise these rights, contact us at hola@alteregocreatives.com. We will respond within 30 days.

You may also file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Cookies

See our Cookie Policy for detailed information.

9. Security

We implement technical and organisational measures to protect your data, including SSL/TLS encryption and restricted access to personal data.

10. Changes

We reserve the right to modify this policy. Changes will be published on this page with the updated date.